TrackTik UniversityRecent Updates

Recent Updates

  • Updated on: Aug 10, 2016

    How to Setup SLAs for Response Times

    TrackTik allows admins to create multiple tiers of response time SLAs. Service Level Agreements (SLAs) are a promise to deliver a service within a certain parameter of time. This is most commonly used for Alarm Responses. Since clients can exist in different region, it is helpful to create SLAs for different classes of sites based on their proximity to the geographical areas normally covered by mobile officers.

  • Updated on: Aug 09, 2016

    How to Create a Dispatch Workflow

    Workflows are used to define the paths a job can take from creation to completion. Workflows are build from status nodes and transitions. Status nodes define the different steps in the process to complete the job, while transitions draw the paths between the different statuses. This forces officers to flow a linear process from receiving the job to completing the job and leaving the site.

  • The report builder is used to create field reports as well the forms that will be used for dispatch jobs. The primary difference between a dispatch form and a field report is that the dispatch form provides fields for dispatchers and separate fields for the officer. Dispatchers can be required to provide certain information for every dispatch job and officers will be required to complete all other fields in the form.

  • Updated on: Aug 09, 2016

    Dispatch Concepts

    Dispatch uses a few different components to provide a robust system for managing, assigning and completing dispatch jobs. In order to properly setup dispatch, each of these components must be configured for the module to behave as desired. This product follows flexibility to tailor workflows to existing Standard Operating Procedures as well as the ability to assign custom forms and service expectations based on the client and job type.

  • Updated on: Aug 04, 2016

    How to Setup Incident Report Settings

    Incident Category Groups are a list of incident types that are specific to a vertical market or type of site. These can then be assigned to the site. Officers will only be able to view the included incident types when completing reports at the site. This ensures officers have access to only relevant incident types based on the site where they are working.

  • On-Site provides a web-browser version of the mobile application that an be used on any computer. This is commonly used at sites where the officer will be working at a desk and has access to a computer. On-Site provides basic functionality for creating reports, viewing post orders, time-keeping as well as some functionality specific for supervisors.

  • Updated on: Jul 28, 2016

    How to Create GPS Checkpoints

    GPS Checkpoints use GPS coordinate to define the location of a checkpoint. This option does not require a physical checkpoint to be placed at the location. Note, that this option is only recommended for checkpoints that are outside.

  • Updated on: Jul 27, 2016

    How to Relink Reports

    Relinking reports provides a way to change the location where the report was completed. This is most often required for mobile officers. Since these officers have access to multiple sites, they can forget to sign-in to a site. This causes the report to store with the zone rather than the client.

  • Updated on: Feb 10, 2016

    Lone Worker Mobile Check-In

    Manual Mobile Suite