TrackTik UniversityRecent Updates

Recent Updates

  • Updated on: Aug 12, 2016

    Mobile Patrols Concepts

    Mobile Patrol uses job types and run sheets to provide structure to the patrol jobs completed by mobile officers. Correctly configuring Mobile Patrol will ensure officers are covering jobs at client sites and properly documenting their work. This section discusses a couple of the slightly abstract concepts that define the logic in Mobile Patrol. Gaining a conceptual understanding of these items will make it easier to setup and use Mobile Patrol.

  • Mobile officers will need to use the mobile application to perform run sheets. All of the jobs assigned to the run sheet will be available to officers when they start a run sheet.

  • Job / Service types are assigned to Mobile Patrol visits and/or Alarm Dispatch Tickets. Create a job / service type for each of the items that you could potentially assign to a Patrol visit.

  • Job / Service types are assigned to Mobile Patrol visits and/or Alarm Dispatch Tickets. Create a job / service type for each of the items that you could potentially assign to a Patrol visit.

  • The panic button notification is an example of a notification that can have a default notification rule in the settings, but can customized at the site level. This allows the panic button notification to include site supervisors and other site specific contacts.

  • Updated on: Aug 10, 2016

    How to Setup Default Notifications

    Configuring the default notifications will provide a default notification rule for exceptions at all sites. The rules created here will automatically apply to all sites in the dashboard. Many of these notifications can be customized in the site profile. This allows certain site to use unique notification rules that may include the client, account manager or supervisor.

  • The work to complete a job is typically performed using the mobile application. Like the tickets in the dispatch dashboard, these jobs will follow the workflow defined for the job. Officers will be responsible for updating the status of the job from the mobile application and completing reports for their assigned jobs. Dispatchers will be able to see these updates and activities live in the dispatch dashboard as the officer performs the job.

  • Updated on: Aug 10, 2016

    How to Create / Monitor Dispatch Jobs

    Dispatchers will need to create a new ticket (job) for each call that they receive. Once all of the other dispatch configurations are setup, it will be the job of dispatchers to create and monitor jobs. The workflows, SLAs and other settings will be automatically applied to the jobs created by dispatchers.

  • Updated on: Aug 10, 2016

    Overview of Dispatch Dashboard

    The dispatch dashboard provides dispatchers an overview of all active jobs. Here new jobs can be created and closed jobs can be audited. This section reviews the components of the dispatch dashboard as well as the components of a ticket (job). An understanding of these elements will allow dispatchers to use this product efficiently and effectively.