TrackTik UniversityHelp & DocumentationSecurity Operations DispatchHow to Create a Dispatch Job / Service Type

How to Create a Dispatch Job / Service Type

Job / Service types are assigned to Mobile Patrol visits and/or Alarm Dispatch Tickets. Create a job / service type for each of the items that you could potentially assign to a Patrol visit.

Accessing BackOffice Default Settings

Accessing BackOffice Default Settings

Follow the steps below to access the default settings in the backoffice.

  1. From the Live Dashboard, click on the "Settings Overview" tab.
  2. In the "General Settings" box, click on the [Manage Settings] button to access the default settings for the dashboard.
  3. Select the "Job / Service Types" option from the settings menu.

Create a Job / Service Type

Create a Job / Service Type

To create Job / Service Type:

  1. Once the Settings page loads, select the Job / Service Types option from the left menu.
  2. A Job / Service Types page will appear, click the button labeled [+ Create New].
  3. A pop-up will appear, enter the required data in the pop-up form and check the box for "Dispatchable." This will create a job type in the dispatch dashboard.
  4. Once fields completed click on the [Save] button to save the Job / Service type. Repeat for all the Job / Service types expected to be assigned to mobile patrols or alarm dispatch tickets.