How to Create Licenses For Devices

Device Licenses can be created for mobile or dedicated guards. Mobile officers will need a zone license, which grants them access to all sites assigned to the zone. Dedicated officers will use a site license, which assigns their device to only work at a specific site.

Table Of Contents

Decide Where to Create the License

Decide Where to Create the License

When devices are synced to the Live Dashboard they will be assigned to a Site or a Zone. A site license (shown on the left) will only be allowed to work at the site where the license is created. A zone license (shown on right) will be able to access any site assigned to the zone.

*A position must be created prior to creating a device. Click here to learn how.

When choosing which option is best... Ask a simple question...

Will an officer be required to visit more than one site during a normal shift?

YES: Create a zone for all sites the office may visit and create the license for that device in the zone.

NO: Create the license for the device at the site.

Create a Site Device License

To create a site license:

  1. Access the site list from the Live Dashboard by clicking on the "Sites (Client)" tile. Select the site from the site list.
  2. From the "Overview" tab, click on the "Security & Patrol" tab.
  3. Select the "Devices and Licenses" option from the "Patrol Menu."
  4. Click [Create Device] button.
  5. Complete the information in the pop-up form. Include the phone number (if applicable) as it can later be used as the installation code on the device.
  6. Once complete, click on the [Save] button to create the new license.

Create a Zone Device License

To create a zone license:

  1. From the Live Dashboard, hover over the "Sites (Client)" tile. In the pop-out menu select the "Site Zones (Groups)" option. From there, select the zone where the license will be created.
  2. From the "Overview" tab, click on the "Security & Patrol" tab.
  3. Select the "Devices and Licenses" option from the "Patrol Menu."
  4. Click [Create Device] button.
  5. Complete the information in the pop-up form. Include the phone number (if applicable) as it can later be used as the installation code on the device.
  6. Once complete, click on the [Save] button to create the new license.

Edit / Terminate a License

The description for a license can be edited at any time. Licenses that are no longer in use can also be terminated. This will prevent them from being charged as an active license. To edit or terminate a license:

  1. Click on the [Edit] or [Terminate] button next to the desired license.
  2. Edit the description for the license and click the [Save] button. Terminating the license will ask for a confirmation before the license is terminated.