How to View / Post Message Board Messages (iOS)

Updated Sep 07, 2016

Message Board Overview

Message Board Overview

The Message Board is centralized communication tool. Clients, officers and managers can all access the Message Board for their site to post and view messages. You can adjust the permission levels so clients and/or officers have a "read only" access as well.

Viewing Messages

The Message Board icon includes a counter notification. The counter shows the number of messages that an officer has not acknowledged. Once an officer views and acknowledges a message the counter will refresh. To view the message board follow the steps below.

  1. Click on the Message Board icon.
  2. The pop-up menu allows officers to filter messages by viewing "All Messages" or only the messages they have not been acknowledged in "New Messages." Click on the "New Messages" option.
  3. "New Messages" will include any message that has not been archived by the officer. Each message has a color bar on the left-hand side. A red color bar indicates that the message has not been acknowledged. The green bar marks messages that have been acknowledged by the officer. Click on a message to change the status of the message.
  4. Acknowledge a message with the "Acknowledge" option or select "Acknowledge and archive" to acknowledge and remove the message from the active list. This will make the message only accesible under "All Messages."
  5. Once the message has been acknowledged the color bar will change from red to green.

Posting Messages

Officers can post new messages to the Message Board from their mobile device. To post a message from a mobile device follow the steps below.

  1. Click on the Message Board icon.
  2. Select "Post a New Message" from the pop-up menu.
  3. Complete the new message form.
  4. Use the drop-down menu at the top to select a category for the message.
  5. Enter the content for the message in the text box below the drop-down menu and use the date dials to select publish date for the message. This will be the date the message is posted to the Message Board.
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