Overview of Vendor Dispatching
Vendor Dispatching is an add-on to Dispatch +. This allows you to collaborate with third parties on alarm responses and other dispatch jobs. Each authorized vendor can receive dispatched jobs via email. From the email vendors can then accept the job and provide updates as they complete the request. The web-based Vendor application works with your dispatch dashboard in real-time. Tickets will be updated in the dispatch dashboard as vendors change the status of the ticket, add comments and completed the requested forms.
From the dispatcher's perspective, tickets assigned to vendors will be managed the same as tickets assigned to internal staff.
Dispatch a Job to a Vendor
The process for creating a vendor ticket is the same as creating an internal ticket.
- Click on the [New Dispatch] button.
- Select the type of job by clicking on the icon for that job.
Select the Vendor
Instead of assigning the ticket to a user, zone or unit select one of the vendors listed in the "Vendor Lookup" section below the list of available officers. To select one of the vendors click on the [Assign] button next to the name of the vendor. The assignment field in the ticket will update to show that vendor is assigned the ticket. Complete the rest of the requested fields in the Task Pre-Dispatch Form section and click on the [Create Ticket] button to dispatch the job.