The dispatch dashboard provides dispatchers an overview of all active jobs. Here new jobs can be created and closed jobs can be audited. This section reviews the components of the dispatch dashboard as well as the components of a ticket (job). An understanding of these elements will allow dispatchers to use this product efficiently and effectively.
Access the Dispatch Dashboard
Complete these steps to access the dispatch Dashboard.
- From the Live Dashboard, click on the "Mobile Dispatch" tab.
- Select the "Dispatch Tickets" menu option.
- Click on the small gray box to close the mobile dispatch side-menu (Optional). This will provide more room on the screen to view the dispatch dashboard.
Components of the Dispatch Dashboard
The Dispatch Dashboard is located in the "Ticket (Dispatch)" tab of the Live Dashboard.
Ticket Filter Panel
The list of tickets shown in the Dispatch Dashboard can be filtered by type of ticket or the stage of the workflow. The example above show the "Alarm Response" ticket type with "Accepted: Pending" workflow stage selected.
- New Dispatch: Click on this button to dispatch a new task.
- Ticket Type: Click on the ticket type from the filters side panel to filter the list of tickets to only show a specific ticket type.
- Workflow Stage: Each ticket will have filter options for each of the stages available in the ticket workflow. You can filter the list of tickets to only include the tickets at that stage.
Active Ticket Dashboard
The Ticket Dashboard provides visibility into all active tickets. Once a ticket has been created it will appear in this section of the dashboard. From the view dispatchers can monitor active tickets.
- View Map: Click on the [View Map] button to open a full page view of the map with the current GPS location of each active officer.
- Ticket Tiles: The tiles provide a quick reference for overall performance of ticket completion. These tiles show the number of tickets that need to be updated, the number active and the number of unassigned tickets.
- Ticket Status: The ticket status displays the stage of the workflow t
- Time: This displays the time the ticket was created.
- Last: Time of the last action. This number may be lighted with yellow or red. Yellow is a warning indication that the ticket needs to be updated, whereas the red highlight indicates the ticket is breaching the acceptable time in that stage.
- View Ticket: Click the [View] button to view the details of the ticket (shown in next section).
Components of a Dispatch Ticket
Dispatch tickets keep logs and store information about the job. Each ticket allows officers and dispatchers to send information back and forth.
Ticket Information: Click on this icon to view the general information about the ticket. This is the default view when you click the [View] button next to a ticket.
Time Logs: View a log of all activities and comments related to the ticket.
Edit Ticket Information: Edit the original information provided when the ticket was first created.
Attachments: Add attachments to the ticket for the officer's reference. This can include images of suspects, maps or other site information.
Add Notes: Add helpful notes for the officer or keep a log of all dispatch activities on the ticket.
Report Information: This will show all of the information entered into the patrol form by both the dispatcher and the mobile officer.
Ticket Status: View the current status of the ticket, reassign the ticket, close the ticket or delete it.