1.11 Mobile Dispatch: Dispatch Dashboard

Updated Jul 27, 2020

The dispatch dashboard provides dispatchers an overview of all active jobs. Here, new jobs can be created, and closed jobs can be audited.

Follow these steps to access the dispatch Dashboard.

From the Live Dashboard, click on the Mobile Dispatch tab.

Active Dispatch

By default, you will be in the Active Dispatch view.

  1. Type to filer: Text based filter.
  2. Regions: If you have multiple regions, select the desired region from the drop down.
  3. All / Not Assigned / Assigned: Will display the dispatches that are associated with these tags.
  4. Job-Type: Will contain a list of Dispatchable Job-Types to filter by.
  5. Unmanaged: Will show only dispatches not associated with a workflow.
  6. Alerts: Will show only the job-types in the alert status based on workflow timers. Alerts will appear as a soft yellow blinking light in the last column.
  7. Warnings: Will show only the job-types in the warning status based on workflow timers. Warnings will appear as an aggressive red blinking light in the last column.
  8. Current: Will only show the current dispatches and not the dispatches in the future.
  1. ID: The unique ID of the Job.
  2. Key: The code of the Job-Type plus the ID of the job.
  3. Priority: The priority of the dispatch job.
  4. Description: The name of the job-type.
  5. Time: The time that the dispatch was issues or will be issued.
  6. Account: The account that the dispatch was assigned to.
    • Name & UID: Name of the account and the UID of the account.
    • Address: The address of the account that is dispatched to.
  7. Status: The current status of the job-type based on the workflow.
  8. Last: The time of the last action that was provided.
  9. SLA:  Will show the SLA that is set at the site for the job-type. (Green is met, and Red is not met). Will show the default SLA of the site if one has not been selected for the job-type. (Green is met, and Red is not met)
  10. Cancel: Will show the cancellation timer of the job-type that is set at the site.
    • Timer: Will show the timer decreasing in count based on the cancellation threshold set at the site.
  11. Assignee: The user that the dispatch has been assigned to.
  12. View Button: View more detail about the dispatch.

Closed Dispatch

Similar to the Active Dispatch option, Closed Dispatch allows you to view and audit dispatch jobs that have been completed.

Click on the Mobile Dispatch Tab and select Closed Dispatch from the left-hand menu.

  1. Type to filer: Text based filter. In the example above, the guard's first name has been entered as a search term.
  2. Job-Type: Will contain a list of Dispatchable Job-Types to filter by.
  3. Unmanaged: Will show only dispatches not associated with a workflow.
  4. Date: Filter the list of closed dispatches by date.
  5. Region: If you have multiple regions, you can filter the list of closed dispatches by region.
  6. All / Not Assigned / Assigned: Will display the dispatches that are associated with these tags.
  1. ID: The unique ID of the Job.
  2. Key: The code of the Job-Type plus the ID of the job.
  3. Priority: The priority level of the job.
  4. Description: The name of the job-type.
  5. Time: The time that the dispatch was issues or will be issued.
  6. Account: The account that the dispatch was assigned to.
    • Name & UID: Name of the account and the UID of the account.
    • Address: The address of the account that is dispatched to.
  7. Status: The current status of the job-type based on the workflow.
  8. Last: The time of the last action that was provided.
  9. SLA:  Will show the SLA that is set at the site for the job-type. (Green is met, and Red is not met). Will show the default SLA of the site if one has not been selected for the job-type. (Green is met, and Red is not met)
  10. Cancel: Will show whether the job is billable if cancelled.
  11. Assignee: The user that the dispatch has been assigned to.
  12. View Button: View more detail about the dispatch.

Exporting

Both Active and Closed dispatch support exports to CSV or Excel. To export, click on the options button in the upper right and select the desired export format.

Operation Dashboard - Google Chrome

On export, the response column is calculated in the following way:

  • If there is an SLA in place: the response time is the time over or under set SLA.
  • If there no SLA in place: the time from the first node timestamp to the moment the entry/exit action "sign-in to the site" is triggered.
  • If the entry/exit action "sign-in to the site" was not triggered in the workflow at all (applies to pending, closed, canceled - all types of dispatches) then the timer will be continue and if you download excel every few minutes time will change and increase.
  • Note: the timer only works for 24 h and resets every 24h and starts from 0, so it does note take dates or years in the consideration. It only considers the time number.
Previous Article 1.10 Mobile Dispatch: Dispatch Assignment Side Menu- Overview
Next Article 1.12 Mobile Dispatch: Dispatch Assignment Menu – Vendors

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