11.21 Mobile Dispatch: Dispatch the Job

Updated May 11, 2020

Now that you have captured the address details, you can dispatch the job. Required fields will be denoted as such.

User Manual - IN PROGRESS - Mobile Suite - Google Docs - Google Chrome
  1. Job-Type: The name of the job to be dispatched.
  2. Send: Select this option to dispatch the job-type. This button will be grey until all mandatory fields are filled out. The button will then turn blue.
  3. Information:
    • Name of the client with the UID.
    • Name of the main contact with phone number.
    • Region with the UID.
    • The full address of the client.
  4. Billing & Client
    • Price Tier with Code/ID:  To be used with the Billing module only. Will be defaulted to the default price tier of the job-type of the site.
  5. Instructions:
    • General: The default Site Instructions at the site.
    • Job-Type Instructions: The Job Settings & Instructions for the job-type at the site. The dispatcher can also add event specific instructions which will be displayed to the responder in the TrackTik Guard Tour mobile application.
  6. Task Instructions: Enter additional instructions to the user who will be responding to the dispatch.
  7. Priority: The priority of the dispatch. Visible to the user.
  8. Custom ID of the Event: An additional ID to tag the event with. This will be visible to the user who is dispatched. The dispatcher can override the system-assigned event ID with a custom one.
  9. Dispatch Time:
    • Now: Will dispatch to the user now (default option)
    • Later: Will dispatch the user later and date.
    • Reminder: When scheduled in the future, a reminder can be set which will remind the assigned user or group that many minutes before the event’s scheduled time.
  10. Planned Duration in Minutes: For reference purposes only. Duration will be displayed to the user that is dispatched. 
  11. Assignment: Search for a user to dispatch to.
  12. Report: The report that is associated with the Job-Type.
Operation Dashboard - Google Chrome
  1. Form Fields
    • Reported By: The name of the guard filling out the report.
    • Type of Alarm: Select from the drop down.
    • Alarm Description: Enter a description of the alarm.
    • Onsite Contact: Enter the name of the site contact.
  2. Click Send when form is complete.
Previous Article 11.20 Mobile Dispatch: Coordinates Dispatch
Next Article 11.22 Mobile Dispatch: Dispatch the Job Now

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