10.4 Features and Advance Settings

Updated May 27, 2020

Create a Custom Greeting and Transfer Number

Create a Custom Greeting and Transfer Number
  1. Use the text box to enter a custom greeting message. This message will be read aloud to officers when they call into the employee hotline.
  2. Save any changes you make to the greeting.
  3. Add a transfer number. Employees will be able to transfer their call to this number by dialing "0."
  4. Save any changes to the transfer number.

Configure the Advanced Customization Options (Optional)

Configure the Advanced Customization Options (Optional)

Type custom messages for different functions on the employee hotline The message on the left-hand side indicates the function. In the example above the function is the Punched In message. The text on the right-hand side shows what message will be read to the officer. You can change the text on the right-hand side to change what the officer hears when they select that option.

Recording Custom Messages as Menu Options

Recording Custom Messages as Menu Options
  1. Click on the Record icon above the text for that message.
  2. In the pop-up window, enter your phone number and click on the [Call Number] button.

The system will call your phone and prompt you to record the new voice message over the phone. The system will capture your voice message and set that to the message in the employee hotline.

Audit / View Call Logs

Audit / View Call Logs

Call Logs will allow you to view the complete history of calls to the employee hotline.

Previous Article 10.3 IVR: Setup for Outside N. America
Next Article 10.5 Clocking In And Out With The IVR

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