12.5 Lone Worker: Call-in Time Keeping Settings

Updated May 08, 2020

In this section, you can further simplify and tweak lone worker check in settings. The sections below describe additional Lone Worker configuration options.

Phone Time Keeping Settings

Restrict to Phone Number List: This option restricts check ins to specific phone numbers. When set to off, guards can check in from any phone number.

Enable Lone Worker Requests: Use this option to enable lone worker check ins.

Consider Late After: Number of minutes after which a check in is considered late.

Lone Worker Automatic Check Call: Enable this option to have the guard receive a call at check in time.

Adding Restricted Call in Numbers

Phone Number: Add the phone number for the landline that the officers will be required to use. The "*" can be used as a placeholder for any value. This is useful if the officer could be calling from different landlines on the property. If all the property phones start with the same numbers, the "*" can be used as any value. For example, if an office building has 10 phones the officer could use and all start with (614)335-****, the "*" will allow any number in their place.

Description: Add a description for the landline. For example, "1st Floor Server Room A."

Click on the add phone button to add the number as an authorized number for the site.

Note: Restricting a number in the 'Restrict to phone number list' does not prevent someone from clocking in. However, it does generate a system exception to notify admins that a user called in from an unauthorized number.

Removing Restricted Call in Numbers

If a number needs to be removed, click on the [Delete] button in the same row as the number. This will delete the phone number from the authorized numbers.

Viewing Lone Worker Check-ins

From the Live Dashboard, you verify Lone Worker check-ins from the attendance tab.

Operation Dashboard - Google Chrome

The dots represent scheduled check-ins.

Red: Missed check-in.

Grey: Up-coming check-in.

Blue: Check in completed.

The same view is also available from within the scheduling module under Attendance Watch.

View Late Check-in System Exceptions

When a Lone Worker check-in is late, a system exception ticket will be created. To view late Lone Worker check-in tickets:

Select the Operations Reports tab from the Live Dashboard.

Select the System Exceptions tab.

To view the ticket, select the View button.

Update the ticket according to actions taken.

Ticket From: Enter comments pertaining to actions taken.

Change Ticket Status: Update the status.

  • New Ticket: Ticket has not been updated or resolved.
  • Pending/Attention Required: Ticket has been looked at and action is required.
  • Resolved: Ticket has been resolved.

Click the Save button when updates are complete.

Previous Article 12.4 Lone Worker: Scheduling Lone Worker Check Ins
Next Article 12.6 Lone Worker: Late Check-in Notifications

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