The dispatch dashboard provides dispatchers an overview of all active jobs. Here, new jobs can be created, and closed jobs can be audited.
Follow these steps to access the dispatch Dashboard.
From the Live Dashboard, click on the Mobile Dispatch tab.
By default, you will be in the Active Dispatch view.
Type to filer: Text based filter.
All / Not Assigned / Assigned: Will display the dispatches that are associated with these tags.
Job-Type: Will contain a list of Dispatchable Job-Types to filter by.
Unmanaged: Will show only dispatches not associated with a workflow.
Alerts: Will show only the job-types in the alert status based on workflow timers. Alerts will appear as a soft yellow blinking light in the last column.
Warnings: Will show only the job-types in the warning status based on workflow timers. Warnings will appear as an aggressive red blinking light in the last column.
Current: Will only show the current dispatches and not the dispatches in the future.
ID: The unique ID of the Job.
Key: The code of the Job-Type plus the ID of the job.
Description: The name of the job-type.
Time: The time that the dispatch was issues or will be issued.
Account: The account that the dispatch was assigned to.
- Name & UID: Name of the account and the UID of the account.
- Address: The address of the account that is dispatched to.
Status: The current status of the job-type based on the workflow.
Last: The time of the last action that was provided.
SLA: Will show the SLA that is set at the site for the job-type. (Green is met, and Red is not met). Will show the default SLA of the site if one has not been selected for the job-type. (Green is met, and Red is not met)
Cancel: Will show the cancelation timer of the job-type that is set at the site.
- Timer: Will show the timer decreasing in count based on the cancelation threshold set at the site.
- Cancel: Will show the set cancelation threshold set at the site.
Assignee: The user that the dispatch has been assigned to.