For companies with client specific incident categories, the master incident types permit a long list of incident categories to be combined in incident analytics using either the client's categories or more general ones the company may prefer.
For example, all types of unsecure incident categories (door, window, cover, etc.) can be associated with a master incident type named ‘Unsecure so that the incident analytic report can be populated either by the incident category selected or by the more general master incident types.
Follow the steps below to set up Master Incident Categories.
- Click the Settings tile.
- Click Incident Categories.
- Click the Create Category button.
Select an existing Incident Category from the drop-down list to populate to populate the Master Incident Type field.
Note: An Incident Category can be associated with a single Master Incident Category.
Once an Incident Category has been assigned to a Master Incident Category, the Master Incident Category will be displayed in the list of Incident Categories.
Note: You can link an incident category in one region to a master incident category in a different region
To utilize this feature make sure to enable 'Master Incident Categories' in Features