16.1 Incident Categories: Introduction

Updated Sep 11, 2020

Incident categories serve two purposes. First, they standardize incident reporting in the field by limiting officers to select from a predefined list of incident categories.

Second, incident categories will be used to automatically populate site incident analytics. As guards complete reports using the incident categories, the information is fed into the incident analytics and trend reports.

In order to produce the most detailed and meaningful analytics, it is best practice to add incident categories to reports whenever possible.

Incident Categories

  • Incident categories are the individual types of incidents that officers may encounter out in the field. 
  • These are the items that will populate the Incident Type drop-down menu when officers are completing incident reports.

Parent Categories

  • Individual incident categories can be assigned to parent categories. 
  • This does not affect the list that officers use to select incident types.
  • However, the parent categories can be used by admins to set different notification rules for groups of incident categories. 
  • For example, there can be different notifications for all "Maintenance" incident categories without selecting every individual incident category.

Groups / Industries

  • Incident categories can also be grouped for different industries or types of sites.
  • You can create different groups of incident categories for different sites. This also allows you to create client specific list of incidents. 
  • In the Site Profile you can select whether a site will use a specific incident group or the default list.

Master Incident Categories

  • Represent a hierarchy level one up from the parent categories.
  • Feeds into incident analytics reports.
  • Example: All types of ‘Unsecure’ Incident Categories (Unsecure Door, Unsecure Window, etc.) can be grouped into an ‘Unsecure’ Master Incident Category.
Previous Article 15.1 Skills and Attributes: Introduction
Next Article 16.2 Incident Categories: Creating a New Incident Category

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