2.13 Sites: SLAs

Updated Aug 19, 2020

You can use SLAs (service level agreements) to track how well you are fulfilling your contractual agreements to your customers in relation to dispatching. SLAs work with Mobile Suite module.

Follow the steps below to configure SLAs.

From the Settings tile, select the SLA Settings option.

Operation Dashboard - Google Chrome

A list of existing SLA categories will be visible.

Click the Create button to create a new SLA category.

Description: Enter a name for the SLA.

Minutes: Enter the number of minutes for the SLA.

Click the Save button.

Now that you have added SLAs, you can select an SLA for a site. To select an SLA:

Select the Dispatch Settings button.

Select the applicable SLA from the drop-down list.

Operation Dashboard - Google Chrome

Select whether the site is a Master Dispatch Organization (a company to whom you outsource alarm response services).

Click the Save button.

For more information on SLAs, please see the TrackTik Fundamentals Video about workflows and SLAs.

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