12.13 Settings: Incident Categories

Updated Sep 11, 2020

Incident categories are the drivers of meaningful Incident Analytics. It is therefore beneficial that they be set up in a logical way. Once they have been configured, use Incident Categories on as many of your report templates as possible.


  1. Code: An optional code for the incident category. Adding one makes it easier to classify your codes and drill down into incident data.
  2. Global: This field indicates whether the incident category is available in all regions, or the current region only.
  3. Description: The name of the incident category.
  4. Level: The severity level, or urgency of the incident category. 5 is the lowest priority and 1 is the highest.
  5. Parent Category: The top-level category to which the incident category belongs.
  6. Show In Default Group: The default group holds all incident categories unless specified otherwise and/or unless the incident category is assigned to a different group.
  7. Sub Form: Sub forms contain additional fields for the guard to fill out when they select that incident category on a report. For example, when the guard selects an incident category of Fire, a sub form can contain additional required fields about the first, such as a description and photo.
  8. Edit button: Edit incident category settings.
  9. Red X button: Remove the incident category.


View a list of top level categories to which incident categories can be assigned.


Create groups and industries for your incident categories. You can select one or more groups/industries for a site to restrict the list of incident categories available to guards at that site.

Previous Article 12.12 Settings: Report Templates
Next Article 12.14 Settings: Devices and Licenses

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