12.6 Settings: General Settings

Updated Aug 10, 2020

Various settings are managed from in the General settings.

  • Includes but not limited to:
    • Shift Grace period, 
    • Late Clock-in Alert,
    • Expiring skill warning set-up 
    • GPS rate, 
    • Emergency and Company contact numbers.

Review the general settings and specify appropriate information and parameters.

For more information on the above settings, please see the TrackTik BackOffice Suite manual.

By clicking on the menu links, administrators with enough permissions can configure specific options.

Auto Clock Out

As an admin you are able to set the threshold for auto clock-out.  Use the field in General settings view to set the new threshold in hours. At this threshold, the auto clock-out process will check the time of the employee's last activity. The work session will end at that time.

Note: Enter a number between 1 hour and 24 hours. In the shift details view, the clock out will be flagged as a System Auto/Clock-out. If you are not currently using this feature, there will be no impact; the defaults will remain the same: 6 hours limit for scheduled shifts and 15 hours for unscheduled shifts. If the field is left blank the defaults will apply.

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Set the specific parameters for employee ID cards

  1. Click on General.
  2. Choose whether Employee ID cards should be portrait or landscape orientation.
  3. Choose the width of the ID card in millimeters.
  4. Choose the ID card height in millimeters.
  5. Enter the length of the ID card.
  6. Enter the number of days for

Patrol And Security

Use this tab to set up your emergency contact numbers.

Mobile App Options

Use this section to set watch mode video quality, and to configure Sonim devices, if they are the type of mobile devices you are using.


In this section, you can configure your GPS settings

GPS Default Rate: This indicates how often the guards' devices will be pinged. The more often the devices are pinged, the higher the battery use.

Accepted Accuracy: Select the number of meters margin to be considered in range.

GPS Service Used: Select from GPS service only, or high precision mode, which leverages data and wifi, if available.

Show Accuracy: If set to Show, a green circle will appear on the map indicating the guard's position within the accuracy range set.

Summary Reports

Select the desired formats for daily and weekly summary reports. Choose from PDF, or embedded in email.


Choose to hide or show $0 invoice lines.


Select your main currency for invoices.

Incident Categories

Choose to display incident categories with or without a code.

Maps Settings

Choose if you would like to display guard icons on the map, or guard profile pictures to indicate positions.

Lone Worker

Select the acceptable window of time to accept lone worker calls.

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Previous Article 12.5 Settings: Roles and Security
Next Article 12.7 Settings: System Locale Settings

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